A list of the most asked questions we receive on a regular basis.
“How much is your shipping?”Shipping costs £2.95 for any order under 2kg. £6.00 for any order over 2kg. We offer FREE shipping on all orders over £40.00 to UK mainland addresses excluding Scottish Highlands.
“What colour/fragrance is this product?”Astaroid = Yellow/No Fragrance, Aurora = Purple/No Fragrance, Celestia = Teal/Lime, Comet = Clear/No Fragrance, Corvus = Clear/No Fragrance, Cosmos = White/Coconut, Eclipse = Varies/Varies, Equinox = Green/Lemon & Eucalyptus, Luna = Clear/No Fragrance, Meteor = Clear/Sherbert Lemon, Meteorite = Cream/Leather, Moonlight = Clear/No Fragrance, Nebula = Clear/AWFUL!!!, Pulsar = Dark Teal/No Fragrance, Titan = Pink/Bilberry.
“Do you do samples?”Yes we do. You can find the samples on the product pages under the size drop down. Our samples are priced at £2.50 each for 100ML.
“I placed an order and my order hasn’t arrived yet”We use Royal Mail 2nd Class for most of our orders. Royal Mail operate on a 2-3 working day delivery timescale. However delays may affect these times. For our DHL (over 2kg) orders are normally next working day. We will provide you with the tracking information so you can track your shipment.
“Do you need any reps?”We do have a select number of reps and you can apply to become one on our landing page. Please note due to the amount of applications we receive we cannot reply to everyone.
“Why didn’t you reply to my message?”We try to reply to messages as soon as possible but we work full time jobs on top of Constellation Chemicals so please bare with us if we take longer to answer you.
“I’m a professional detailer, do you do trade discounts?”We do offer trade discount to select trade customers on our 500ML product range. Please email us if you would like to apply for a traders discount.
“Do you do bigger sizes?”We do not currently offer larger sizes on our website due to shipping costs. However, if you would like purchase larger quantities please contact us.
“How long will this last?”Depends on a number of factors including; application method, surface preparation, and weather conditions. We try not to label products as X amount of months because they will behave differently if professionally applied vs just sprayed onto a badly prepared surface in winter conditions.
“Any discounts?”We offer a wide number of discounts from rep discounts, sale discounts, welcome discounts and loyalty discounts. Use WELCOME10 for 10% off your first order!
“Why isn’t my discount code working with the free shipping?”You can only take advantage of one offer; a discount or free shipping not both unfortunately. Choose whichever gives you the biggest saving.
“Why can’t I get 4x 500ML bottles for £2.95 shipping? 4x 500 is 2kg”Every product has a different density and don’t forget to take into account the weight of the bottle, trigger, box, packing fill etc. For example Nebula weighs approx. 700g whereas Luna only weighs approx. 550g.
“I got X in my eyes/I swallowed X what do I do?”First thing to do is to check the label on the product for the specific heath and safety information. If problems persist then please seek medical attention IMMEDIATELY. If unsure please contact us, we will assist you in any way possible.