2025 Delivery Information:
Thanks for taking time to read our delivery information.
We currently exclusively use Royal Mail for our deliveries.
You can select what type of shipping you’d like, on the checkout page.
To ensure that we can offer the best possible prices on our products, we keep the cost of the items themselves as low as possible. As a result, shipping is charged separately to cover the cost of delivery. This allows us to provide you with affordable products while offering a range of shipping options to suit your needs.
As of January 2025 our shipping costs are:
1st Class – Delivery aim: next working day after dispatch.
- Consignments with a total weight of less than 10kg will be charged at a set rate of £5.
- Consignments over 10kg will be charged at a set rate of £10.
2nd Class – Delivery aim: 2-3 working days after dispatch.
- Consignments with a total weight of less than 10kg will be charged at a set rate of £4.
- Consignments over 10kg will be charged at a set rate of £8.
Free UK MAINLAND Shipping over £50
- Applies to UK Mainland ONLY. UK Mainland is defined as England, Wales and Scottish Lowlands.
- Applies to a basket subtotal of £50 or more.
- This offer CANNOT be used in conjunction with any discount code or sale item(s).
- Does not apply to our Softwash Products.
Delivery Times:
We aim to dispatch all orders within 24 hours of being placed. Once your order has been dispatched from us to the courier company, we are NOT responsible for their respective delivery times. Please expect possible longer delivery times at peak periods of the year e.g. Black Friday/Christmas. We will pass along any relevant delivery preferences to the courier but are NOT responsible for their judgement on “safe place” locations.
Damage in Transit:
If you receive damaged goods, please retain all relevant documentation so that a lost parcel claim can be made against the courier. We will require your order number, date of order and delivery address together with photos of the damage. Please email this to info@constellation-chemicals.com.